DeepDiscount has a rating of 1.73 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DeepDiscount most frequently mention customer service, credit card, and pre order problems. DeepDiscount ranks 109th among DVD sites.
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Items were delivered fast & were carefully boxed up. Excellent! Would purchase items again. These cds where hard to find everywhere else!
DeepDiscount makes it impossible to return items. You have to use their package, which was torn when opening, their label which they did not provide, and only have 30 days from date of shipping (not receipt) even at Christmas. You have to pay return shipping charges which almost guarantees you will not return an item. I will not use them again.
Preordered a record on 2/13/2023, which was to be released on 2/24/2023. Received an email 3/9/2023 stating that my order was cancelled. Worst part was that I saw several other copies sell for reasonable prices while I was waiting for my preorder to be sent. Of course now the record is being sold at twice the cost! Do not preorder from them!
Tip for consumers:
DO NOT PREORDER
Products used:
Purchased records & dvd
DeepDiscount makes it impossible to return items. You have to use their package, which was torn when opening, their label which they did not provide, and only have 30 days from date of shipping (not receipt) even at Christmas. You have to pay return shipping charges which almost guarantees you will not return an item. I will not use them again.
Tip for consumers:
If you buy from them know that you will not be returning the item.
Products used:
Bought a DVD for aChristmas present, but gift receiver got it from someone else.
Preordered a funko pop on September 9,2022. The pop was released on October 2,2022. I actually forgot I ordered it but happen to see it in retail stores recently. I emailed them asking what happened to my order. They responded back that they canceled the order (the day I asked about it) because it is out of stock. So pretty much I had to contact them or they would have just let the money. Judging by the other reviews on here, this happens all the time. Do not order from this company unless you like giving money away. So many better companies out there that have it together. If I could give negative stars, I would.
I was going to tell a whole saga, but seeing the other reviews, it would just be piling on. I wish I had known before ordering from them. They messed up my preorder through their own incompetence, and when I entreated them to get the order reinstated, they did not care, just fed my the same regurgitated lines, talking in circles. No empathy or ownership on their part. When I asked to escalate my case, they just said “all requests are subject to approval”, AKA “get lost”. Now the preorders are all sold out, so I guess I am out of pocket for dealing with these snakes. Avoid them at all costs.
Tip for consumers:
Avoid at all costs
Simply put, they sell what they don’t have. I preordered an item and when it was due for release they changed my order to back order. They didn’t have the product and couldn’t tel me when it would arrive. They did say they would automatically cancel my order after five weeks. Calls and e-mails to customer service went mostly unanswered until I went to cancel the order. I had to pay more money for the item from another distributor that I should’ve went with in the first place. I’ll never do business with them again simply for the fact that several customer service reps could not be bothered to contact me. Clearly, they have systemic problems with customer service.
Products used:
Never received my movie
When I first placed the order, their system said the items I bought were all In Stock. They only fulfilled part of my order, so I called to find out the status of what was still missing, just to be told that item is now on backorder.
I advised the representative on the phone to keep it on backorder in the event they could procure the item. A few hours later, they email me to say they are cancelling the order, which I did not request when I called earlier in the day.
They have very poor communication with their customers as they provide incorrect information on their website and then refuse to heed one’s request to keep an item on backorder.
Because of their ineptness and blatant disregard for customer service, it wound up costing me over $40.00 more for the same product that I could have gotten cheaper elsewhere if I would have known at the time I placed the order that they did not have this item on inventory.
I am a very loyal customer and they had zero consideration for the inconveniences which they caused me. They take absolutely no responsibility for errors which they create and could care less how they treat their customers. They truly are the epitome of apathy.
Tip for consumers:
Do not trust their inventory. You take a risk that you may not get your desired product.
Products used:
CD’s
I ordered a few funkos through this site using paypal. I emailed them two days later to cancel my order(I found the same items for cheaper on ebay.), They claimed they “never got my order.”(even though the money was taken out and I got a confirmation code) and how they’d email me soon once they had figured the issue out. Well, I havent heard from them in 10 days and suddenly they’re shipping out the items I asked to cancel. They’re so unhelpful, and rude.
Placed a preorder item. Would expect it to come new but was missing items, was clearly used, and no paperwork. Buyer beware. The few times I stray from Amazon I always regret it.
Items were delivered fast & were carefully boxed up. Excellent! Would purchase items again. These cds where hard to find everywhere else!
I was worried abit first ordering from them, but they answered all questions respectfully, so i placed a order and it cam in perfect condition! I recommend this site for great deals. Now to see how they handle a action figure pre order :p
I placed an order since May to ensure the pre-order. The vinyl came out on July 27 and was never shipped. Call to ask they told me that it still did not arrive. And in an email they tell me that they are finished. They are not a serious store. They only deliver their pre-orders to those they want. Do not trust this store. The vinyl before the release was already out of stock. With more reason they did not send.
Tip for consumers:
They are not serious about orders. They only send those who are convenient for them. and after a long wait they just cancel the order. If the vinyl is not well received, they send it without problem. but if the vinyl is in great demand. you already cancel the orders regardless of which ones we order
Products used:
Vinyl
THIS SITE SAYS THEY HAVE ITEMS IN STOCK BUT THEY DON’T AT ALL THEY TOOK MY MONEY FOR 2 MONTHS JUST TO CANCEL MY ORDER WTF DONT SAY U HAVE SOMETHING IN STOCK IF ITS NOT IN STOCK VERY DISAPPOINTING HIGHLY DO NOT RECOMMEND DO YOUR SELF A FAVOR AND DO NOT ORDER FROM THIS SITE AND MAKE THE MISTAKE I DID!
Tip for consumers:
DO NOT USE THIS SITE DON’T WASTE YOUR TIME!!!
Products used:
i never received the items i bought order was cancleed
I tried to cancel order only 30 minutes after ordering. I was charged $39.20. I founded the same item on Target for $17.29 + free shipping. I requested cancelation or honoring to match the price. I got nothing.
From now when I see company name Deep Discount Entertainment I will avoid any purchase. They charged me almost double.
Tip for consumers:
I tried to cancel order only 30 minutes after ordering. I was charged $39.20. I founded the same item on Target for $17.29 + free shipping. I requested cancelation or honoring to match the price. I got nothing.
From now when I see company name Deep Discount Entertainment I will avoid any purchase. They charged me almost double.
Products used:
vinyl
I won’t bore you with the details of my 7-month saga but in short: DVD was ordered and delivered but wouldn’t play due to a country code error. I contacted Deep Discount who advised I return the disc for a full refund and provided a mailing label. As added security, I included a printed copy of the e-mailed receipt. They are insisting that the DVD never arrived and therefore cannot process a refund. Needless to say, I won’t be using Deep Discount ever again.
They steal your money! They send u order confirmation and few hours later u get email with all cancelled or part of your order is cancelled! Ive got his situation more than half of my orders! Word: CONFIRMATON means nothing for them! All they can say is “sorry”. Cheaters and liars! Be carefull! Why they can tell “u cant buy this”! Always after u click pay u will notice that! Later!
I ordered a product, I didn’t receive it, and they didn’t refund! I had to go around with the company they work through for a month and they claim no responsibility
Tip for consumers:
Don’t buy from them
Products used:
CD
Absolutely inadequate website. First time i wanted to order more than 10 vinyl records, spent a few days searching and selection, ordered and paid through Paypal, and that’s it. After a few days i saw in Paypal that the payment was cancelled, there was no support in fact, one employee wrote that they didn’t get anything, and the rest of them didn’t even say anything.the money froze.the records went up three times in price after that. Coincidence?
I decided that it was a payment error and again spent the whole day searching for records, ordered about 15 pieces, paid with a regular Visa card, received an e-mail with the confirmation of the order, and 10 minutes later again came the letter with the cancellation of the order. If you appreciate your time and money, it is better to buy somewhere else, as your order will be canceled with a 99% probability.
They advertised an item for a specific price and instead of honoring the price they said it was a pricing error and refunded my money. When I explained false advertising and consumer fraud to the customer service they told me to deal with it.
Tip for consumers:
Do not use their website.
Products used:
None
Bought a box set 3 months ago. After item released on June 10th. They never shipped item. They claim they cancelled the order 3 months ago, but kept the money and never refused.
They belong in jail.
Tip for consumers:
Never use this website.
Products used:
None. They never shipped the time and lkept the money. $#*!s. Will report to local police.
I emailed them just to simply change the address of where my item was belong delivered to. Apparently they can’t do that so they go ahead and just cancel my order. Don’t waste your time with these morons. Preorder your stuff from GameStop or something. Not sure how they can’t change an address but ok
Placed a preorder end of May 2019. Paid by Paypal. Mid June I emailed customer support to check my status, they told me Preorder has been placed and will be available end June. 18th June 2019 my preorder is cancelled and my money refunded the same day. I emailed them to ask Why is my preordered item suddenly OUT OF STOCK? They did not even answer my question, instead gave me a generic response “We apologize for the inconvenience please be free to replace the order we will honor the amount of the original order.” What a joke! I will not be ordering or preordering anything from this site ever again. Giving 2 stars only because they refunded my money the same day. If you paid by paypal and didn’t get your money back, file a dispute right away, I would not recommend paying by credit card. Paying by paypal means you can file a dispute and get them to step in and help you get your money back if deep discount doesn’t respond.
Took longer than was told to get product then part was defective. They asked if I wanted a partial refund or replacement. I would have been happy with either but it was a cord I figured I could replace so I said partial refund. Haven’t heard from them since. 50.00 wasted. They say you are ” family”… don’t need that kind
Then no way to cancel on line… billed my credit card before shipped. Why do I have to enter a hundred characters. My review is sufficient as it is written.
List item as shipped when wrapped for pickup (a day or two later, evidently). Thus preorders arrive well after release date, no matter how far in advance one orders. Good prices, but if you want item fast stick to amazon.com.
Awful company, I made an order payed extra to get it quick and they still didn’t get it to the postal service until 4 days later so in return for paying extra I get my order later then I needed it. Very unprofessional company. I do not recommend.
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